Privacy Policy

Welcome to Basement (www.basement.nz). We are committed to protecting your privacy and ensuring a secure online experience. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website and services.

Information We Collect

  1. Personal Information: When you create an account, make a purchase, or contact us, we collect details such as your name, email address, phone number, and shipping address to process your orders and provide customer support.

  2. Usage Data: We gather data about your interactions with our website, including your IP address, browser type, pages visited, and time spent on our site. This helps us enhance our services and improve your experience.

  3. Cookies: We use cookies and similar technologies to track activity, personalize content, and analyze site performance. You can control cookies through your browser settings, but disabling them may impact your experience on our site.

    How We Use Your Information

  1. Order Fulfillment: To process and manage your orders, including payment and delivery.

  2. Customer Support: To respond to inquiries, resolve issues, and provide assistance.

  3. Marketing: With your consent, we may send promotional updates about products and offers. You can opt out of these communications at any time.

  4. Website Improvement: To analyze usage data and enhance the functionality and performance of our site.

Data Protection

  1. Security Measures: We implement industry-standard security measures to protect your personal information. However, no online transmission or storage method is completely secure.

  2. Restricted Access: Access to your information is limited to authorized personnel only, who are required to maintain confidentiality.

Third-Party Services

We may use third-party services for various functions, such as payment processing and site analytics. These parties have access to your information only to perform their tasks and are obligated to keep it confidential. For example, we use Shopify to power our online store. 

Behavioral Advertising

We may use your information to provide targeted advertisements and marketing that may interest you. 

Data Retention

We retain your order information for record-keeping purposes unless you request deletion.

SMS Marketing

With your consent, we may send SMS notifications about your orders and marketing offers. You can manage your SMS preferences and opt out of these messages at any time.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically. The updated policy will take effect immediately upon posting.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Basement
Email: support@basement.nz
Website: www.basement.nz

Thank you for trusting Basement with your personal information. We are dedicated to ensuring your privacy and security.