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Shipping Protection

$4.00
Product Description

SKU:

Sizing:

SKU:

Sizing:

Shipping times

Shipping Information

  • FREE Shipping on orders over $280 NZD within New Zealand
  • All shipments originate from Auckland, New Zealand
  • 1-4 Business Days for North Island
  • 2-5 Business Days for South Island
  • 2-5 Business Days for Australia
  • Please anticipate potential delays

More Details:

  • All shipments are sent with signature express courier service
  • A tracking number will be provided once your order is dispatched
  • Orders placed over the weekend or on public holidays may require up to 24 hours on the next business day to process
  • Be sure to check your spam/junk email folder for shipping confirmation

Shipping/Order Inquiries:

Shipping Information

  • FREE Shipping on orders over $280 NZD within New Zealand
  • All shipments originate from Auckland, New Zealand
  • 1-4 Business Days for North Island
  • 2-5 Business Days for South Island
  • 2-5 Business Days for Australia
  • Please anticipate potential delays

More Details:

  • All shipments are sent with signature express courier service
  • A tracking number will be provided once your order is dispatched
  • Orders placed over the weekend or on public holidays may require up to 24 hours on the next business day to process
  • Be sure to check your spam/junk email folder for shipping confirmation

Shipping/Order Inquiries:

Returns & Exchanges

Return Information

  • No returns or exchanges are permitted on used items.
  • We can offer a size exchange based on stock availability or a return for store credit.
  • Any return request must be made within 7 business days of receiving your order.
  • Please email all details to support@basement.nz.
  • Include your order number and reason for return, and our team will assist you.
  • Each request will be reviewed individually.

Please Read Before Requesting a Return

Requirements for a Size Exchange / Return:

  • The item must be in brand new condition with no signs of wear.
  • The authentication tag must still be attached.
  • The sneaker box or bag must be in pristine condition with no damage.
  • Return shipping fees are the responsibility of the customer.
  • Returns/Exchanges for faulty products will be evaluated, and either an exchange (subject to stock availability) or a refund will be provided upon receiving the returned goods.

Return Information

  • No returns or exchanges are permitted on used items.
  • We can offer a size exchange based on stock availability or a return for store credit.
  • Any return request must be made within 7 business days of receiving your order.
  • Please email all details to support@basement.nz.
  • Include your order number and reason for return, and our team will assist you.
  • Each request will be reviewed individually.

Please Read Before Requesting a Return

Requirements for a Size Exchange / Return:

  • The item must be in brand new condition with no signs of wear.
  • The authentication tag must still be attached.
  • The sneaker box or bag must be in pristine condition with no damage.
  • Return shipping fees are the responsibility of the customer.
  • Returns/Exchanges for faulty products will be evaluated, and either an exchange (subject to stock availability) or a refund will be provided upon receiving the returned goods.

Frequently asked questions

Do you offer interest free payment plans?

Yes! Both Afterpay and Zip are available at checkout.

Yes! Both Afterpay and Zip are available at checkout.

Are your sneakers authentic?

Every product we sell goes through a series of authentication processes before it is available for sale, both on our supplier's end and at our HQ.

Unlike many unregulated market sellers and 'UA' sellers - we fully guarantee 100% authenticity on all our products or your money back!

Every product we sell goes through a series of authentication processes before it is available for sale, both on our supplier's end and at our HQ.

Unlike many unregulated market sellers and 'UA' sellers - we fully guarantee 100% authenticity on all our products or your money back!

How do I know what size to get?

You can use our sizing chart to help you convert between different size ranges and brands. If you are new to a particular style we highly recommend you also do your own research on the sizing of the specific model as well. Better to be safe than sorry!

You can use our sizing chart to help you convert between different size ranges and brands. If you are new to a particular style we highly recommend you also do your own research on the sizing of the specific model as well. Better to be safe than sorry!

Why are some sizes varied in pricing?

Some highly sought after sizes (typically at the smallest and biggest ends of the range) will be more expensive due to lower availability. Size range quantities are typically manufacturered in a bell curve. This price variation can also be inversed if the style is more popular with opposite sex. Crazy how open markets work!

Some highly sought after sizes (typically at the smallest and biggest ends of the range) will be more expensive due to lower availability. Size range quantities are typically manufacturered in a bell curve. This price variation can also be inversed if the style is more popular with opposite sex. Crazy how open markets work!

Can I pickup?

Due to the small size of our team we are unable to accept pickups. Fortunately our shipping partner CourierPost covers overnight delivery to the majority of NZ.

Due to the small size of our team we are unable to accept pickups. Fortunately our shipping partner CourierPost covers overnight delivery to the majority of NZ.