Dunk High 'Black White'

Shipping Information

• FREE shipping on all NZ orders over $280
• All orders are shipped from Auckland, New Zealand

• North Island: 1–4 business days
• South Island: 2–5 business days
• Australia: 2–5 business days

• Please allow for possible delays due to courier volume or unforeseen circumstances.

Additional Details

• All orders are shipped via express courier with signature required
• A tracking number will be emailed once your order has been dispatched
• Orders placed on weekends or public holidays will be processed on the next business day
• If you haven’t received your tracking email, please check your spam or junk folder

Need Help?

For shipping or order enquiries, email us at: contact@basement.nz

Return Information

• There are strictly no returns or exchanges on used items.
• We can offer a size exchange depending on stock availability, or a return for store credit.
• All return requests must be made within 7 business days of receiving your order.

To request a return, please email Returns@basement.nz with your order number and reason for return. Our team will assess your request and assist you from there. Each case is reviewed individually.

Please Read Before Requesting a Return

To be eligible for a size exchange or return:

• The item must be in brand new condition with no signs of wear.
• The authentication tag must still be attached.
• The sneaker box or bag must be in brand new condition with no damage.
• Return shipping costs must be covered by you, the customer.

Returns or exchanges for faulty items will be assessed. If approved, an exchange (based on stock availability) or a refund will be issued once the item is returned and inspected.

Every item is 100% authentic, verified by hand.

All products go through a strict multi-step authentication process carried out by our team of professionals.

You can shop with confidence knowing every item has been thoroughly checked before it reaches you.